Job Posting: Tipping Point Solutions - Web Developer/IT Support
SAULT SAINTE MARIE, MICH.—Tipping Point Solutions, Inc. has an immediate opening for a Web Developer / IT Support position. The Web Developer / IT Support will be expected to design and maintain Website projects working with project processes, collaborate with team members and meet project deliverables by designing and presenting creative, detailed, Websites in addition to IT Support as assigned.
Roles and Responsibilities:
- Collaborate with management, designers, and other developers to develop websites for our customers
- Intermediate level responsive web design experience.
- Understanding of how HTML impacts SEO.
- Experience with cross browser testing.
- Experience translating designs from Adobe Photoshop.
- Provide first response to all technical support requests entered buy TPS team members
- Process and prioritize employee technical requests by phone, email and or in person
- Use ticketing system to log all requests and activities including documentation of resolutions and system maintenance
- Support project needs by supporting project site builds
- Support user access for project and company sites
- Experience using HTML5
- Experience with cloud-based Web Development Softwares and/or builders; i.e., Wix, Weebly, Squarespace, WordPress, etc.
- Previous exposure or experience providing remote technical support to end users
- Advanced to Expert Office Software skills
- Excellent customer service work experience
- Professional and patient at all times with strong internal customer service skills
- Excellent written and verbal communication skills
- Strong analytical and independent problem-solving skills
- Ability to prioritize and manage multiple responsibilities that may be time-sensitive
Required Education and Experience:
- College degree in Computer Science or a related field and/or equivalent work experience.
- At least one technology certification such as the CompTIA A+, Network+ or Microsoft Certified Associate and Microsoft Technology Associate
Tipping Point Solutions Inc. is a full-service eLearning company specializing in the customized production and delivery of eLearning content employing a full spectrum of media types to include virtual reality, interactive video, and a hybrid blending of virtual and reality-based film media. Tipping Point’s eLearning services also enable our clients to inexpensively respond to increasing demand for content delivery on mobile devices. Tipping Point excels in the revitalization of existing customer learning material so it reaches its full potential with the highest impact results. Our services are for customers who desire to create, modify, or modernize learning content and make it more interactive, measurable, and distributable. The net result of these enhancements is increased learner motivation that guarantees greater comprehension, higher retention, and increasing course completion rates.
Follow the link below to apply.